HomeNewsCustomization + full-cycle service Zhiyang Machinery creates a new service paradigm in the accessories industry

Customization + full-cycle service Zhiyang Machinery creates a new service paradigm in the accessories industry

Date: 2025-10-17 Click: 8

While traditional auto parts manufacturers still focus on product sales, Chongqing Zhiyang Machinery Co., Ltd. has established a differentiated competitive advantage through a three-dimensional service system encompassing "customized development + one-stop supply + 24-hour after-sales service." Custom orders accounted for 58% of the total in the first half of 2025.

In response to the growing trend toward electric motorcycles, Zhiyang Machinery has customized and developed new energy powertrain components for manufacturers such as Yadea and Aima, tailored to meet the needs of long-range models. "The integrated transmission system we developed for one electric motorcycle brand reduced vehicle weight by 12% and increased range by 15 kilometers," explained the R&D center director. This customer-driven innovation aligns with the market trend of "electrification penetration exceeding 28%," as reported by the Industry World report.

In terms of service model, Zhiyang Machinery has launched a "Parts Butler" service, assigning a dedicated team to key customers to provide full-cycle support, from technical consultation to maintenance training. A South American distributor reported, "Zhiyang's after-sales team can respond to technical issues within two hours, which is very rare in the parts industry." It is this value creation that goes beyond the product itself that allows the company to stand out in the global market competition and confirms its brand promise of "making every drive trustworthy."